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Student Success First
Student Success First is a custom designed research service that utilizes surveys and in-depth interviews in order to understand the student experience at four key stages - prospect, enrolled student, alumni/graduate and former/drop-out.
The result of this research is to provide you with actionable recommendations for consistently delivering unique, valuable experiences across the lifetime of the student so that your institution can achieve its adult enrollment goals in the near and long-term.
This research can be provided as a project (definitive point in time) or a program (over a 12-month point in time) and can focus on one, some or all of the stages - that depends on your goals and objectives.
And it is the perfect way to monitor the student experience so you can make certain that the programs and services you are providing them are meeting or exceeding their wants, needs and expectations.
Student Success First provides you with that insight you need to improve recruitment and retention performance and achieve your enrollment goals.
Stage 1: Prospective Students : Learn how to attract higher quality potential students that are more likely to enroll in and graduate from your college. Gain insight into their motivations, their decision making process and the criteria they use to make their decision, where they turn for information to answer their questions as well as their wants, needs, perceptions and expectations. And understand how they perceive your efforts to recruit and enroll them so you can address all aspects of your recruitment, nurturing, conversion and enrollment processes.
Stage 2: Current Students: Discover current student satisfaction - or lack thereof - so you can take immediate action to improve their experience and your retention and graduation rates. Where has their experience met expectations? Exceeded expectations? Failed to meet expectations? How likely are they to refer others? What existing services need to be improved - and what new services need to be added? With this insight, you can improve the student experience and put this knowledge to work on recruiting new students!
Stage 3: Former Students: Improve retention and graduation rates with insight from former students that left before graduating. BONUS: Learn which students are interested in returning to your college and when they would welcome a call from you.
Stage 4: Alumni: Gain insight into their thoughts about how your program prepared them for success and what programs they are planning on pursuing in the near future so you can successfully recruit them again!
Student Success First can be delivered as a project, which provides you with research, analysis and reporting on a point in time, or a program, which provides you with on-going research, analysis and reporting for a 12-month period. To learn more, and to get your custom proposal, please contact us at 651-315-7588 or
Initial Consultation that identifies the goals, objectives, methodology – so we’re all in agreement on what will be done, when, by whom and why.
Development of survey instrument, invitation email and reminder emails so you can focus on your daily duties and we can provide you with the market research expertise you need for a successful project.
Data analysis and Reporting that goes beyond looking at the numbers and dives into data-driven insights and practical recommendations, built around your unique strengths and available resources, so you can successfully drive improvements
The Reports will include recommendations for improving targeting, media strategies, messaging and offer strategies and contact strategies including journey mapping. Also included will be recommendations to modify existing programs and services, and/or develop and offer new programs and services.