Is Your Telemarketing Program Measuring Up?

Telemarketing is not a new form of marketing - and it's a proven form of marketing to businesses and consumers that can operate alone as a marketing function or be part of larger integrated marketing campaigns involving a variety of media and formats.

But, when done poorly, it can do immeasurable and sometimes irreparable damage to your organization. 

DWS Associates provides organizations with innovative telemarketing campaigns that deliver generate revenue and build strong brands.  Our team understands the many factors that can influence telemarketing's success or failure including: preparation, staff training, information systems, and management.

Whether you have an in-house call center or outsource your telemarketing functions to an outside supplier, DWS Associates offers a range of services to help you get the most out of your telemarketing programs, including:

• Telemarketing programs and skills assessments
• Business-to-business and business-to-consumer campaign planning and design
• Inbound and outbound call center operations management
• Telemarketing automation and software selection
• Training for supervisors, managers, TSRs, and verification staff
• Telemarketing supervisor monitoring and coaching
• Needs based sales training for telemarketers
• Third party vendor selection and program management
• TSR recruitment programs
• TSR turnover reduction and TSR satisfaction improvement programs

Contact us today to find out more about our services.